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Access Bank customer care: Online chats/channels to resolve complaints

Do you have a bank account with Access Bank? If yes, then read on as this article is definitely for you. We will reveal ways on how to contact the customer care centre of Access Bank or get in touch with one of their customer care representatives.

Access Bank plc. is one of the leading commercial banks in Nigeria, owned by Access bank group. As one of the leading banks in terms of loans, assets, branch networks, and deposits, Access bank has been able to exploit the opportunities and potentials offered by internet-enabled devices.

access-bank-customer-care-contact-detailsOn 1st April 2019, they merged with Diamond bank to become the largest bank in Africa. This implies that all the branches, assets, networks, etc, of Diamond Bank, have been merged with Access bank.

Problems solved by Access customer care number line and live chat

Several issues are addressed by Access Bank customer service. Some of the challenges include:

  • ATM Dispense Error Complaint
  • POS/Web Dispute
  • Reactivation of dormant account
  • Careers & Job Vacancies
  • Account balance inquiry and summary
  • Complaints about their products and services
  • Online Banking
  • Feedback
  • Mobile banking
  • Information about all their Products & Services

Access Bank social media contact

If you are active on several social media platforms, you have the opportunity to link up with access Bank on these platforms. Due to this, you can make inquiries or send messages to them on facebook or twitter through their social accounts highlighted below.

Twitter – @accessbank_help

Facebook – @AccessBankPlc

Access Bank Customer complaint Email ID

Access Bank has provided a dedicated email ID to enable its customers to make complaints or send enquires. However, you have to keep in mind it may take time before you get a response from them because they receive high volumes of emails every day.

Email: contactcentre@accessbankplc.com

Access Bank live chat online

If you want to chat with one of the bank representatives, all you need to do is to contact them through this link; https://livechat.accessbankplc.com/code/webchatlogin.php. However, note that you will supply them with information like your name, account number, phone number, email, and subject of the complaint.

Access Bank WhatsApp chat number (Whatsapp Banking)

Access Bank has a dedicated WhatsApp number which allows you to make enquires or solve issues. All you need to do is to add the WhatsApp number to your list of contacts. The WhatsApp number is +234 9090901901.

What information is needed when making a complaint?

  • Name and Address
  • Account Number
  • Description of your complaint
  • Contact details (mobile, email, telephone)

Main office address/first contact

Head office address is located at lot 999c, Danmole Street. Off Adeola Odeku/Idejo Street, Lagos.

Oni Olatunji

This article was written by Oni Olatunji.