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DStv customer care: Online chats/channels to resolve complaints

In this post, we are going to reveal the various ways of contacting DSTV customer care easily whenever you want to access their services or make complaints. We will show you their email address, social media details, customer care number, and how to contact them.

DStv is currently the leading cable TV service network in Nigeria and it seems they will remain in that position for a very long time as no one is making a genuine effort to knock them out.

We know that there are lots of DStv subscribers who are unaware of the various ways of reaching them in case any issue or challenges arise. This is the reason for creating this article as it provides information about the various means of contacting DStv.

Problems solved by DStv customer care number line and live chat

There are several problems addressed by contacting DStv customer service and we will highlight them in this post:

  • Error messages
  • Reactivation of account
  • Validation of payment
  • Enquire about services and products
  • Network issues
  • Activation of a bouquet
  • Scrambled channelsdstv-customer-care-contact-details

DStv social media contact

If you are active on various social media platforms, you can easily go for this option. Their twitter, facebook profiles, and website are highlighted below;

Twitter: @DStvNg

Facebook: www.facebook.com/dstvng/

Website: www.DStv.com

DStv customer complaint Email ID

Asides from using social media platforms to make your complaints, you can also use the dedicated DStv email address. All you need to do is to present your case by stating your name, contact details, card number, details of the complaints, and other important information.

Email address: DStv@nigeria.multichoice.co.za; DStv@mwebnigeria.com.

DStv USSD Codes

Like several corporations and organizations, DStv also makes use of the USSD code which enables you to access their services at any time and anywhere. For Nigeria, their USSD code is *288# and is available on all networks.

DStv self-service

The good thing about DStv self-service is the freedom and comfort it offers. It gives you the chance to pay for subscription, clear errors codes, and fix payment issues from the comfort of your home. To access this service, click this link; Eazy.DStv.com

What information is needed when making a complaint?

  1. Your contact information and name
  2. Your card number
  3. Your subscription details
  4. Name or description of service/products you want to discuss
  5. Problem encountered with the said services/products
  6. Remedy requested

DStv Nigeria toll-free Lines

Airtel – 07080630333, Etisalat – 09090630333, MTN – 08149860333, Glo – 08113630333.

Main office address/first contact

Head office address is located at Plot 1381 Tiamiyu Savage Street, Victoria Island, P.O.Box 74291, Victoria Island, Lagos. You can also visit any certified DStv branch that is located around you.

Oni Olatunji

This article was written by Oni Olatunji.