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Fidelity Bank customer contact center: Online chats/channels to resolve complaints

You can communicate with a representative of Fidelity Bank through email, phone call, Whatsapp, live chat and more. This is the reason for creating this article. The fact is that customers face challenges while trying to access the bank’s services and every bank needs to provide adequate means of support.

Fidelity Bank has been able to create several avenues to receive complaints or enquires. You can choose an option to make complaints, depending on the urgency and your preference.

fidelity-bank-customer-care-contactProblems solved by Fidelity Bank customer care number line and live chat

  • Several issues are addressed by Fidelity bank customer service. Some of the challenges include:
  • Account balance inquiry
  • Card transaction problems
  • Request or enquires about ATM card block
  • Online banking inquiries
  • Online banking password reactivation
  • Instruction on the Stop cheque
  • Request on Card PIN re-issue
  • Reactivation of Dormant account
  • Account reactivation
  • General Account enquires or issues
  • Cheque book request
  • Statement of account request
  • Information about all their Products & Services

Fidelity Bank Social Media Contact

If you are active on several social media platforms, you have the opportunity to link up with Fidelity Bank on these platforms. Due to this, you can make inquiries or send messages to them on facebook or twitter through their social accounts highlighted below.

Twitter – @fidelitybankplc

Facebook – @FidelityBankPlc

Fidelity Bank Customer complaint Email ID

Fidelity Bank has made it a priority to serve their customers to the best of their ability. Due to this, they set up a dedicated email ID to address myriads of issues. However, you must be ready to wait for a few hours for a response.

Email: true.serve@fidelitybank.ng.

Fidelity Bank Live chat online

If you want a quick response, you can chat with one of their representatives online by clicking this link; https://livehelp.fidelitybank.ng/Chat/CPChatHome.htm

You will be required to input your name and click on the chat now button. However, you will need to wait for a short period of time before you can get in touch with them.

Fidelity Bank Whatsapp chat number (Whatsapp Banking)

Technology is evolving on a regular basis and due to this, it is very much possible to chat with the bank representative on Whatsapp. All you need to do is to save the number on your phone. Their dedicated Whatsapp number is +2349030005252.

What information is needed when making a complaint?

  • Name and Address
  • Account Number
  • Description of your complaint
  • Contact details (mobile, email, telephone)

Main office address/first contact

Head office address is located at Fidelity Place, 2, Kofo Abayomi Street, P. O. Box 72439, Victoria Island, Lagos.

Oni Olatunji

This article was written by Oni Olatunji.