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Of a truth, it is tedious, hard, and time-consuming to reach an MTN customer care representative. If you are facing issues with any of MTN products or services, one of the most effective methods of solving it back then, was to visit the nearest MTN stores. But things have changed due to the advancement of technology and there are various avenues you can explore to link up with an MTN customer care representative easier and faster.
The fact is that only few MTN users are conversant with the numerous MTN packages and a good number of them are always looking for information about these packages. If you have any problem with any of their products or packages such as; prepaid plans, tariff plans, or you have been looking for ways to stop unsolicited messages or cancel MTN data auto-renewals, you can quickly speak with a customer representative to help resolve this issue quickly. One of the most common issues faced by MTN subscribers is opting out of unsolicited services and irrelevant promotions mostly sent by this network.
There are various methods you can use to reach MTN customer care representative quickly and easily and they will be explored in this article.
MTN customer care number
This is one of the easiest methods of contacting an MTN customer service representative, though you might have to wait for some times before they pick your call. In fact, this time duration might last for hours, so, you have to be patient. The good thing about this service is that it is free.
All you need to do to access this service is to dial 180 from an MTN line. If you are using another network, dial 08031000180. If you are making the calls from another country, simply dial +2348031000180. Note that only the calls made from an MTN line are free.
MTN customer care on Facebook
If you don’t have enough time and you want a quick response, I will suggest that you consider this option. All you need to do is to click on this link; https://www.facebook.com/MTNLoaded and drop your complaints or enquires. Usually, a representative will respond within a few minutes.
MTN Customer care on Twitter
If you are active on twitter and you want a quick response, this option is for you. Their dedicated twitter account is @MTNNG or @MTN180 and they will respond within a short time.
MTN service centres
MTN has numerous services centres in different parts of the country. When you get there, you get to see one of their representatives and discuss any issues. Their service centres are highlighted in this link; http://www.mtnonline.com/mtn-customer-care/mtn-stores
Another platform you can explore is the feedback form. Here, you can send in your enquires, message and complaints. The link to the feedback form is highlighted below; http://www.mtnonline.com/mtn-customer-care/customer-feedback-form
You can also reach their service representative via this email address: [email protected]
Post Office (Letter)
If you think this is the best option for you, you can send the MTN customer care a letter. Here is their post office address.
The Customer Care Manager,
MTN Nigeria Communications Limited
4 Aromire Street
Off Kingsway Road