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Ecobank customer care: Online chats/channels to resolve complaints

Ecobank, which is officially known as Ecobank Transnational Inc. (ETI), boasts of banking operations and branches in 36 African countries. It is one of the leading financial institutions in Central Africa and West Africa, serving retail and wholesale consumers. It also has subsidiaries in Southern and Eastern Africa.

This post was created for those individuals who have a bank account with Ecobank. However, if you are looking to open an account with them, you can also peruse this article.  It will reveal the different mediums you can make inquiries or send messages to the bank to help resolve issues or get information.

ecobank-customer-care-contactProblems solved by Ecobank customer care number line and Live Chat

It is expected that you will face challenges while using any of their services as technological tools are not 100% efficient. That is the reason for creating several platforms to help tackle these problems head-on. Some of the problems encountered include:

  • ATM dispense error complaint
  • POS/web dispute
  • Careers and job vacancies
  • Account balance inquiry and summary
  • Complaints about their products and services
  • Online Banking
  • Feedback
  • Mobile banking
  • Information about all their products and services

Ecobank social media contact

The good news is that Ecobank is active on various social media platforms like Facebook and Twitter. Due to this, you can make inquiries or send messages to them on facebook or twitter through their social accounts highlighted below.

Twitter – @EcobankHelp_NG

Facebook – @EcobankGroup

Ecobank customer complaint email ID

Ecobank has a dedicated email ID to enable its customers to make enquires or make complaints. However, you have to keep in mind it may take a short time before you get a response from them because they receive high volumes of emails every day.

Email: ecobankenquiries@ecobank.com

Ecobank live chat online

For a quick response, you can chat with one of their bank representatives via this link; https://ecobank.com/personal-banking/contact-us

On this page, you will supply information such as chat subject, name, phone number, and country.

Ecobank WhatsApp chat number (WhatsApp Banking)

Ecobank has a dedicated WhatsApp number which allows you to make enquires or solve issues. All you need to do is to add the WhatsApp number to your list of contacts. The WhatsApp number is (234)8087603717.

What information is needed when making a complaint?

  • Name and Address
  • Account Number
  • Description of your complaint
  • Contact details (mobile, email, telephone)

Main office address/first contact

Head office address is located at plot 21, Ahmadu Bello Way, Victoria Island, Lagos.

Oni Olatunji

This article was written by Oni Olatunji.