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Guaranty Trust Bank Nigeria customer contact: For enquiries and complaints

gtb-customer-care-contactIn this post, we will discuss the numerous ways of contacting GTB customer care without stress. We will reveal their customer care number, social media contact, email address, and how to use them appropriately.

Guaranty Trust Bank plc also referred to as GTB is one of the leading Nigerian multinational financial corporations, that offers retail banking, investment banking, asset management services, corporate banking, and internet banking, with its headquarter sited in Victoria Island, Lagos.

GTBank PLC boasts of 17 Cash Centres, 231 branches, 41 GTExpress locations, 18 e-branches, and at least 1165 ATMs in Nigeria. The bank has won the best bank in Nigeria for the ninth time and was recently recognized as the best bank in Africa in July 2019 by the prestigious Euromoney Awards for Excellence.

Problems solved by GTB customer care number line and live Chat

By contacting GTB customer service, you are able to address several issues. Some of the challenges are highlighted below:

  • ATM Dispense Error Complaint
  • POS/Web Dispute
  • Reactivation of dormant account
  • Careers & Job Vacancies
  • Account balance enquiry and summary
  • Complaints about their products and services
  • Investor Relations
  • Online Banking
  • Feedback
  • Mobile banking
  • Information about all their Products & Services

GTB Social media contact

GTBank is active on twitter and facebook and you can access them via twitter or facebook. If you are a registered user on twitter or facebook, you can contact them and make your complaints.

  • Twitter – contact them on @ gtbank_help
  • Facebook – @gtbank

GTB Customer complaint and enquire email ID

The use of electronic mail has been proven to be a reliable means of communication and the good news is that GTB has two dedicated electronic mails which allow their stakeholders to send their messages and complaints. The first one is used to send complaints while the other one is used to make enquiries.

Due to the high volume of messages, they receive via this medium, you might not get a response immediately. However, this doesn’t imply that this medium is ineffective.

  • Email for enquires: enquiries@gtbank.com
  • Email for complaints: complaints@gtbank.com

GTB Live chat online

Technology has advanced to a stage whereby you can perform numerous tasks. The same is also applicable to the banking sector in which you can now directly chat with a bank representative through their online chat platform. In order to access this service, click on this link, https://www.gtbank.com/live-chat.

GTB WhatsApp chat number (Whatsapp Banking)

GTB does not have a dedicated WhatsApp chat number. However, you can choose any of the options highlighted above.

What information is needed when making a complaint?

  • Name and Address
  • Account Number
  • Description of your complaint
  • Contact details (mobile, email, telephone) and a convenient time to communicate with you

Main office address/first contact

Head office address is located at Plot 635, Akin Adesola Victoria Island, Lagos

Oni Olatunji

This article was written by Oni Olatunji.